This policy aims to define what information is collected and handled by Eqvip and increase transparency. It explicitly describes what is to be expected regarding your requesting or using our services. The security of your data is valuable to us therefore we will do our best to ensure its protection of it.
When registering your interest through the contact feature on the website the information we ask for includes but is not limited to the following:
- child’s first and last name
- child’s age
- parent/ carer’s phone number
- parent’s / carer’s email address
- child’s school report
- usage data as described in the relevant policy
This information will never be shared under any circumstances with any alternative service providers, affiliates, or other users unless we are required by law to do so.
As illustrated in the aim this policy is necessary on the basis of making it clear to the user of this service that we possess the data above and the terms on which we collect, use, and disclose said information.
The purpose of collecting this data is to:
- Provide and maintain our service
- For the performance of our system
- To contact you
- To provide you with news, special offers, and general information
- To manage your requests
We strive to protect the integrity of your data. Therefore we store all our information on the Eqvip website. We have extensive features in place to protect your personal data. These methods include the following:
- Strong passwords
- 2-factor authentication
- Secure and encrypted hosted infrastructure
We regret to inform you that despite our best efforts the data we process through the internet will never be absolutely secure due to the complexity of the internet.
Payment-related information is stored with our software provider Calendable. They have up-to-date security software in place. Payment-related information denotes includes but is not limited to:
- Cardholders name
- Debit/ Credit card details
- Bank details as appropriate
- Billing address
The account feature is available through the use of our service. It involves registering with us and receiving account credentials. The information required is restricted to:
- parent/ carer’s email address
- parent/ carer’s forename and surname
This information is necessary for the purpose of creating and accessing your individual account. It will not be accessible to anyone that is not registered with our service. It is your personal responsibility to ensure the security of related passwords therefore we cannot accept responsibility for any breach in overall security due to password soundness.
We can assure you we will only ever request the absolutely necessary information needed to provide a well-rounded, functional service.
As is the standard practice we will store information until it has served the due purpose and is no longer required which we will then delete from our systems, with the exception of billing information.
It is our duty to make sure information is up to date however this requires you to notify us of any change in personal information as and when applicable.
As a user of our service, you are entitled to the right to:
- Be informed of the data we hold if you request to know
- Have your data erased if you so wish
We may update our privacy policy regularly as necessary.
We are aware of our responsibilities concerning this privacy policy.